MyGabb App: Issues Loading, Adding, and Syncing Contacts

Incident Report for Gabb

Resolved

Core contact functionality — adding, editing, and deleting — has been fully restored in the latest MyGabb app updates:
• iOS 2.1.0
• Android 2.1.1

If you’re still experiencing issues, please ensure you’ve updated to the latest version of the app.

We sincerely appreciate your patience as we worked to implement a long-term solution 🙏🏻
Posted May 01, 2025 - 19:10 UTC

Identified

We’ve identified the cause of the contact issues and are actively working to implement a fix to restore functionality.
Posted Apr 22, 2025 - 21:55 UTC

Investigating

We’re aware of an issue affecting customers using the updated MyGabb app, where contact lists may not load, new contacts can’t be added, or added contacts don’t appear on the device. Our team is actively investigating and working on a fix. We’ll update this status as we make progress. Thank you for your patience—please subscribe or check back for updates.
Posted Apr 22, 2025 - 16:06 UTC
This incident affected: MyGabb App.