Update - Our engineering team continues working daily on the contact management issues on Gabb Watches. We're currently in the testing phase to ensure these solutions work reliably across all devices and network conditions before release.
We'll notify you immediately when fixes are validated and ready to deploy.
Thank you for your continued patience
Jun 24, 2025 - 23:33 UTC
We'll notify you immediately when fixes are validated and ready to deploy.
Thank you for your continued patience
Jun 24, 2025 - 23:33 UTC
Update - After non-stop intensive investigation into these complex technical issues, we have identified the root causes affecting contact management on Gabb Watches. Our engineering team is now working to implement targeted fixes for contact synchronization and call routing problems. We will provide further updates as these fixes roll out to customers. We understand this issue has persisted longer than expected and deeply apologize for the continued impact on families. We will notify subscribers immediately when the fixes are live.
Jun 18, 2025 - 00:34 UTC
Jun 18, 2025 - 00:34 UTC
Identified - We have identified and resolved the issue some customers were experiencing with their primary (account holder) and other contacts not appearing on their Gabb Watch. While we have fixed this issue, we are aware that some users with recent versions of the Gabb Watch software may still be experiencing the following issues:
Contact-Related Issues
- Contacts appearing in the MyGabb App but not displaying on the Watch
- Ability to make outgoing calls and texts to contacts, but inability to receive incoming calls and texts from those same contacts
- Incorrect contact being called when attempting to call a different contact
Performance Issues
- Watch operating slower than normal
- Launcher screen problems, including missing or unresponsive screens
- Call history and message history not displaying properly
Our technical team is actively working to resolve these remaining issues. We will continue to monitor the situation and provide updates as we make progress. We sincerely apologize for any customers impacted. Please subscribe to receive updates as we continue to progress
Jun 04, 2025 - 23:05 UTC
Contact-Related Issues
- Contacts appearing in the MyGabb App but not displaying on the Watch
- Ability to make outgoing calls and texts to contacts, but inability to receive incoming calls and texts from those same contacts
- Incorrect contact being called when attempting to call a different contact
Performance Issues
- Watch operating slower than normal
- Launcher screen problems, including missing or unresponsive screens
- Call history and message history not displaying properly
Our technical team is actively working to resolve these remaining issues. We will continue to monitor the situation and provide updates as we make progress. We sincerely apologize for any customers impacted. Please subscribe to receive updates as we continue to progress
Jun 04, 2025 - 23:05 UTC
Update - We are continuing to investigate this issue
Jun 04, 2025 - 23:04 UTC
Jun 04, 2025 - 23:04 UTC
Investigating - Some customers are experiencing contacts not showing up (or disappearing) on their child's Gabb Watch. We apologize and are actively investigation the issue. Please subscribe to this issue to be texted for updates.
May 22, 2025 - 23:26 UTC
May 22, 2025 - 23:26 UTC
Update - Some users have reported continued inconsistencies with accepting their guardian invite. We are continuing to investigate for these users.
Jun 04, 2025 - 22:53 UTC
Jun 04, 2025 - 22:53 UTC
Investigating - Some customers who have been added as a Guardian Account / Contact have reported not being able to accept their invitation. We are investigating at this time. Please subscribe to be notified of updates.
May 17, 2025 - 15:25 UTC
May 17, 2025 - 15:25 UTC
Update - We are continuing to work through this issue. We sincerely apologize for any customers who have not been able to restore their backups on new devices.
May 22, 2025 - 21:12 UTC
May 22, 2025 - 21:12 UTC
Identified - We have identified the issue and are working on a resolution.
May 08, 2025 - 20:54 UTC
May 08, 2025 - 20:54 UTC
Investigating - Some customers have reported that their cloud backup is not restoring when transferring to a new device. After visiting gabb.com/activate and transferring their service to a new phone and signing into their GabbID - files do not appear to be transferring. We are investigating the issue.
Apr 22, 2025 - 17:50 UTC
Apr 22, 2025 - 17:50 UTC
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